Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Broid Urano website (broidurano.com) or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Broid Urano ("Company," "we," "us," or "our").

2. Description of Services

Broid Urano provides custom desktop organization solutions, including but not limited to:

• Custom desktop organizers and storage solutions
• Monitor stands and device supports
• Bespoke workspace organization products
• Design consultation services
• Installation and delivery services

All products are handcrafted in our Toronto workshop using premium materials and traditional craftsmanship techniques.

3. Ordering and Payment

Order Process

The ordering process typically includes:

1. Initial consultation and needs assessment
2. Design proposal and quote preparation
3. Quote approval and deposit payment
4. Production and crafting phase
5. Quality inspection and final payment
6. Delivery and installation (if applicable)

Pricing and Payment Terms

• All prices are quoted in Canadian dollars (CAD) unless otherwise specified
• Custom orders require a 50% deposit upon order confirmation
• Final payment is due before shipment or delivery
• We accept major credit cards, bank transfers, and certified cheques
• All transactions are processed securely through approved payment processors

Quote Validity

Written quotes are valid for 30 days from the date of issue. Prices may be subject to change due to material cost fluctuations or design modifications requested by the customer.

4. Custom Orders and Design Process

Design Consultation

Our design process includes initial consultation, measurements, material selection, and design approval. Changes to approved designs may result in additional costs and extended delivery times.

Customer Responsibilities

Customers are responsible for:

• Providing accurate measurements and specifications
• Timely approval of designs and material selections
• Ensuring accessibility for delivery and installation
• Communicating any special requirements or constraints

Production Timeline

Standard production times range from 2-4 weeks depending on project complexity. Rush orders may be accommodated for an additional fee, subject to workshop availability.

5. Delivery and Installation

Delivery

• We offer delivery services within the Greater Toronto Area
• Shipping is available across Canada through our logistics partners
• Delivery timeframes are estimates and may be affected by weather, traffic, or other circumstances beyond our control
• Customer must be available to receive delivery at the scheduled time

Installation Services

Professional installation is available for an additional fee. Installation includes setup, adjustment, and basic instruction on product use and care.

Risk of Loss

Risk of loss transfers to the customer upon delivery. We recommend inspecting all items upon receipt and reporting any damage within 48 hours.

6. Returns and Cancellations

Custom Order Cancellations

Due to the custom nature of our products:

• Orders may be cancelled before production begins with forfeiture of deposit
• Orders cannot be cancelled once production has commenced
• Design changes after production begins may incur additional costs

Returns

Custom products are non-returnable except in cases of:

• Manufacturing defects
• Damage during shipping
• Failure to meet agreed specifications

Return requests must be made within 7 days of delivery with photographic documentation of any issues.

7. Warranty and Quality Assurance

Craftsmanship Warranty

We provide a one-year warranty against manufacturing defects in materials and workmanship. This warranty covers:

• Structural integrity of joints and connections
• Finish quality and adhesion
• Hardware functionality

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage from misuse or abuse
• Damage from exposure to excessive moisture or heat
• Modifications made by the customer or third parties
• Damage during customer transportation or moving

Warranty Claims

Warranty claims must be submitted in writing with photographs documenting the issue. We will repair or replace defective items at our discretion.

8. Intellectual Property

Design Rights

All custom designs created by Broid Urano remain our intellectual property. Customers receive the right to use the physical product but not to reproduce, modify, or create derivative works based on our designs.

Customer Materials

Any materials, ideas, or specifications provided by customers remain their property. We will not use customer-provided designs for other projects without explicit written consent.

Website Content

All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim shall not exceed the amount paid by the customer for the specific product or service
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for delays caused by circumstances beyond our reasonable control
• Customers assume responsibility for proper use and maintenance of products

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations may not apply to you.

10. Website Use and Acceptable Conduct

Permitted Use

You may use our website for lawful purposes related to learning about and purchasing our products and services.

Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or other harmful code
• Interfere with website functionality
• Harvest or collect user information
• Violate any applicable laws or regulations

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or environmental conditions
• Government actions, laws, or regulations
• Labor disputes or supply chain disruptions
• Pandemic, epidemic, or public health emergencies
• Technical failures or cyberattacks

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

Dispute Resolution Process

In the event of a dispute, we encourage customers to contact us directly to seek resolution. If informal resolution is not possible, disputes shall be resolved through:

1. Good faith negotiation
2. Mediation (if agreed upon by both parties)
3. Binding arbitration or court proceedings in Ontario, Canada

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

For significant changes, we will provide reasonable notice through email or website announcements.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any written agreement for specific services, constitute the entire agreement between you and Broid Urano regarding the use of our website and services.

17. Contact Information

If you have questions about these Terms of Service, please contact us: